Shipping & Customer Policies

S H I P P I N G

Non-personalized orders are shipped within 5 business days of payment in the continental US. Daybooks with personalization and additional personalized items may take up to 2 weeks to produce and ship. If your order contains both personalized and non-personalized items, we will wait to ship until all products are ready. All orders are shipped via USPS and we will provide you with the tracking details upon shipment. Should your order arrive damaged, please contact us immediately so that we can do our best to resolve the issue. Please verify your shipping address is correct at checkout.

We currently are putting our international shipping on hold. Unfortunately the costs were getting to be too large to make it worthwhile right now. So we are postponing our international shipping as of right now. Contact us if you would like to work out something specifically for you!

R E T U R N S  &  E X C H A N G E S 

We want you to love your items. If you are not completely satisfied with your purchase, email us and you may return the item within 30 days of receiving it (excludes personalized orders & monograms). Item must be in its original packaging and in perfect, UNUSED condition. Unfortunately shipping costs cannot be covered and we reserve the right to deny a return if the correct terms are not met. Contact us at hello@rachelrosaliedesign.com before sending a product back.

C O N T E N T

We love Jesus here at Rachel Rosalie Design. And that impacts every aspect of our lives, including our business. When we scour the world for inspirational quotes, we look for inspiration where we would look for it for ourselves, hoping that it would inspire others as well. We try to be as non-invasive as possible without losing our foundation. So when we say that our Daybook is filled with “inspirational quotes” it grants us the liberty to draw on several different avenues of where we gathered the quotes: different inspirational leaders, philosophers, scientists, and religious figures.

Basically what we’re saying is: There are quotes from inspirational figures, motivational speakers, scientists, philosophers, and from the Bible inside the Daybook. And by purchasing one, you are acknowledging that you are aware that the content inside of the Daybook may contain viewpoints from various religions.

All images, text, designs, graphics, trademarks and service marks are owned by and property of Rachel Rosalie Design LLC, or the properly attributed party. It is a violation of federal law to use any of our intellectual property in whole or in part, and modification of any materials contained on this site is illegal and may be prosecuted to the fullest extent permissible should we choose to do so, including asking for financial penalties (damages) and/or an injunction forcing you to stop using our intellectual property immediately.

Choose between (1) or (2):

(1) You may use our intellectual property with clear and obvious credit back to our site, as well links back to the page where the materials, designs, images, text, quote or post is located when it is appropriate to do so. However, you may never claim any of our intellectual property as your own or your unique creation, even with attribution.

(2) You may NOT use our intellectual property in any way, which includes republishing any text, image, design or other property on another website, or posting a quote or image from our site to any third party website including social media. We have spent lots of time and money building the intellectual property located on this site and in order to maintain the integrity of it, we cannot allow any third party use.

A F F I L I A T E S  &  C O P Y R I G H T S

Rachel Rosalie Design blog works with affiliate programs or offers third party links from time to time. These websites each have separate privacy policies and statements, thus we are not liable or responsible for the content and activities of these linked sites. We may earn a small commission off of the affiliate sites, but that does not increase the price for you. We believe in everything that we share on this site and wish to maintain the integrity we are founded on.

Unless otherwise noted, all content and photography are designed and copyrighted by Rachel Rosalie Design and may not be replicated or used without express written permission. If you wish to share something on your site, just link back to us!

P R I V A C Y  &  S E C U R I T Y

Who we are.

We are Rachel Rosalie Design LLC, it is run by Rachel and Ryan Berzins out of Kentwood, Michigan. You can contact us at rachel@rachelrosaliedesign.com or ryan@rachelrosaliedesign.com.

What personal data we collect and why we collect it.

We value your privacy and security more than anything. When you purchase from Rachel Rosalie Design, we collect your name, shipping address, phone number, e-mail address so we can process and ship your order. We respect your privacy by not selling or sharing this information. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

When you leave a comment.

When visitors leave comments on our site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

When you contact us.

When you reach out using the contact form, the information we receive is only what you provide us. We may keep the contact form submissions indefinitely just to help us serve you better and gain insight on repeating issues or other problems that may be helpful to have background information on. We will never use the information submitted through the contact forms for marketing purposes unless you explicitly give us permission to do so or ask that that be done.

Cookies.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Analytics.

This site using Google Analytics to gain insight on our customers and where people go to within the site. If you would like to opt out of having your activity monitored, you can download Google’s Opt-Out Add-On to stop that, https://tools.google.com/dlpage/gaoptout . The information collected by Google Analytics is discussed in their privacy policy statement, which you can read here: Google’s Privacy Policy

Who we share your data with.

Our store is hosted by WooCommerce. If you choose a direct payment gateway to complete your purchase, Braintree Payment Solutions, LLC stores your credit card data, your credit card details are not stored on this server. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

How long we keep your data.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Note that we may charge you a reasonable fee for actions that you ask us to take with respect to your data. In addition, we reserve the right to request that you provide us with evidence of your identity before we take any action with respect to the exercise of your data rights. Further, your rights may be restricted or nullified to the extent they conflict with our compelling business interests, the public interest, or the law.

Where we send your data.

Visitor comments may be checked through an automated spam detection service in order to prove a human wrote them. Additionally, our website is hosted through BlueHost.

 

These terms and conditions are subject to change at any time. Proceed on this site at your own risk.